FAQ's

Find the answers to our customers’ frequently asked questions.

Our platform has the SSL / TLS protocol that is used in banking portals, which makes an encryption of all the information you enter making it impossible to steal it.

It can not be installed on a particular server, it is only available on our server in the cloud.

You can cancel your subscription at the time you want and all your information and documents are available for you to download when you need it.

You can access from any device with internet access (PC, Tablet, Cellular, etc.).

There are no limits in terms of the number of users registered in the system and the number of users who access at the same time.

Yes, we take the tax information that you enter in the section of “company profile” and we will send you your corresponding invoice, the VAT is already included in the price shown.

We provide support through tickets which we respond in a period of no more than 4 hours, as well as through chat in our help center.

We strive to make QUALITYWEB 360® the easiest tool to use in its type so you will not need to invest in training, we also have tutorials in our help center that explain step by step operation.

Yes, it works without problems under any environment Windows, Mac and Linux and with any browser, Chrome, Firefox, Safari, Edge, etc.